Add-on FAQ & troubleshooting

Students, individual users, professionals, businesses, organizations and government institutions can use the app for everyday documents and larger workflows. You can work with a single file, apply supported operations across multiple pages, or use optional add-ons for specialized batch work.

An add-on unlocks a specialized tool inside PDF Pro Panel 3. Add-ons extend the base app with workflows such as OCR, batch redaction, form filling, Bates numbering, field extraction and document sanitization.

No. Choose only the add-ons you need. Buying one does not require buying the others.

Yes. Add-ons are optional. Access to the base app's tools follows your base app licence or evaluation period.

In this desktop release, you open them inside PDF Pro Panel 3. The tools are modular and have their own workflows; they are not separate standalone Store applications.

Open Settings → Extensions to view purchases and trials. Available tools also appear in the main screen's Add-ons group. The Module Manager shows whether a module is available, disabled or unable to load.

No. The same tools can help with one document or a larger batch. Choose the workflow that suits your task and the tool's stated limits.

No. Capabilities vary by tool. A tool that applies edits to several pages is different from an add-on that processes a batch of separate files. Use the controls and limits shown in the selected tool.

No. Each tool has its own supported inputs, page limits and resource requirements. File size alone also does not predict how much memory a document will require.

Yes. The current Store edition requires ownership of the full base app before starting an add-on trial or purchasing an add-on. An add-on does not activate the base app.

No. The six paid add-ons are separate purchases. Check the product description and checkout to see exactly what an offer includes.

Open Settings → Extensions, choose the add-on and select Buy extension. Complete the Microsoft Store purchase window using the account associated with your Store purchase. Return to the app and open the unlocked tool.

The six configured Microsoft Store add-ons are one-time purchases. Their 3-day trials do not create subscriptions. Website offers, where available, may have different terms.

The Extensions window shows a Store price when it is available. Confirm the price, currency, taxes and item name in the Store purchase window before completing the purchase. Prices and availability can vary by region.

No. Store add-ons use verified Store ownership. A website licence key does not unlock the Microsoft Store edition.

Use the Microsoft account that owns the Store app and add-on. If you have more than one Microsoft account, check which one is signed in to Microsoft Store. A website account with the same email address is still a separate purchasing system.

Do not purchase it again as a troubleshooting step. Check that the transaction completed, confirm the Store account, then choose Restore purchases in Extensions. Restart the app if it asks you to. If access is still missing, contact support with your order reference and the exact message.

It refreshes the app's view of purchases associated with your Store account. It does not move purchases between Stores, activate website purchases, start a new trial, or download your personal documents.

Install the same Store edition, sign in to the purchasing account and choose Restore purchases. Access remains subject to the Store's applicable account and device rules. Do not assume that an individual purchase provides organization-wide deployment rights.

Do not assume that one purchase licenses other users. Sharing and deployment depend on the Store's terms and the applicable licence. Organizations should confirm their requirements before purchasing for multiple people.

No. Website/direct desktop purchases and Microsoft Store purchases are separate. Use the edition associated with your purchase.

No cross-Store or mobile entitlement transfer is implemented in this desktop add-on system. Do not assume that matching product names grant access on another platform.

For Microsoft Store purchases, check your Microsoft account's order history using the purchasing account. Microsoft explains how to view orders and print invoices in its order-history guide.

Use Microsoft support for a Microsoft Store transaction. Eligibility depends on the applicable offer and law; a refund is not guaranteed. Follow Microsoft's app refund guidance. Website purchases use the website's support and purchase terms.

Own the full base app, connect to the Store, open Settings → Extensions and choose Start 3-day free trial for an eligible add-on. Complete the free Store acquisition. Opening the catalogue by itself does not start the trial.

It lasts 72 consecutive hours from the original Store acquisition of that add-on's free trial product. It is elapsed time, not three days of active use.

No. Time continues while the app is closed, the computer is asleep or the device is offline.

Yes, each of the six configured add-ons has a separate trial product. Starting one does not start the others. Availability depends on whether its trial product is published and available to your Store account.

No. Base app evaluation and add-on evaluation are separate. The add-on trial does not extend the base app trial. The current release requires full base app ownership before evaluating an add-on.

No. It ends automatically without an automatic charge. To continue using the add-on, purchase the paid add-on separately.

No cancellation is required to prevent an automatic charge. You can simply stop using it. The separate purchase button is available if you decide to buy.

Yes. Use Buy extension for that add-on. Once the Store confirms the purchase, paid ownership replaces trial-only access.

The add-on's protected processing or export actions may no longer be available. Files you already exported remain normal files in the location you saved them. Trial expiry does not convert those files into a subscription or automatically charge you.

No. The app uses the original Store acquisition date. Reinstalling, restoring or moving to another computer does not create another trial for the same add-on and Store account.

The free acquisition is a lasting record of when your trial began. That record is separate from the app's 72-hour access limit. Owning the free trial item does not mean owning the paid add-on permanently.

Possible reasons include: the full base app is not owned, the trial was already used, the paid add-on is already owned, the Store cannot verify eligibility, or the trial product is unavailable. Update the app, check the purchasing account and connect to the Store before retrying.

Do not rely on that. Document processing runs locally, but trial access requires current Store verification. If the Store cannot verify the trial, access can be unavailable even before its 72-hour deadline.

No. The app checks time against verified purchase information and previously observed time. An incorrect clock can prevent verification. Use the correct date, time and time zone, then reconnect and restore purchases.

Cancel that purchase window and contact support with the item name, displayed amount, region and a screenshot with personal details hidden. A 3-day free trial should not require paying for that trial product. Buying the full add-on is a separate action.

These add-ons process document content locally on your computer. Store checkout and licence verification are separate online services; local document processing does not mean the app never communicates with a Store.

No. Purchases, trial verification, restoring ownership, updates and some support actions can require connectivity. Local processing avoids sending the document to a cloud conversion service.

Processing is local, but access depends on the native Store being able to verify the base app and add-on licence. Cached Store ownership may help in some circumstances. This release does not promise unlimited offline licence access; reconnect and restore if verification is unavailable.

Make sure the files are fully downloaded and accessible. For processing problems, copy a sample to a local folder first. Your chosen cloud or synchronization service may upload files independently of PDF Pro Panel 3.

Yes. Working data, recognized text, previews, file names and review results can contain sensitive information. Treat the computer and the app's working data as part of your document storage. Use the tool's history or private job data removal controls when appropriate.

Do not treat job cleanup as a way to erase every copy. Exported documents are separate files in the location you selected and should be managed there. Keep any outputs you need before removing working data.

No secure-erasure guarantee is made. History cleanup is not a substitute for your organization's storage, retention and device disposal procedures.

Start with the error message and a small, non-sensitive sample that reproduces the issue. Hide personal details in screenshots. Review logs before sending them. Do not send passwords, full payment details or confidential client documents in an initial support request.

The current OCR add-on offers English, French and Spanish. Its Auto Batch controls offer searchable PDF, Word, Excel, Rich Text and EPUB exports. Select at least one language and one output format. Use the options displayed by your installed version.

No. Small print, poor scans, handwriting, complex tables, rotation and unusual layouts can reduce accuracy. Editable exports can reflow text rather than reproduce every page exactly. Review names, dates, amounts and important formatting before using the output.

A searchable PDF can retain the page image with a recognized text layer. Word and Rich Text exports reconstruct editable content and may change layout. Choose the output based on whether you need visual fidelity, text search or editing.

The scan may not have been recognized correctly, or the export may not support a character. This release can report unsupported characters explicitly. Check the selected language and review the affected text rather than accepting a damaged export.

No. OCR and presets produce suggestions that need review. Check all pages and add manual areas where necessary. Verify the exported copy before distributing it; the tool does not certify a document's legal or regulatory compliance.

These workflows create image-only PDF output. Text selection and search can be lost. Document Sanitization also omits original attachments, scripts and form objects, and does not preserve accessibility tags or digital signatures. Keep a separate original if you need those features.

No. Sanitization removes original hidden document structures by creating image-only pages; visible information can still appear in those images. Use redaction for visible information you intend to remove, then check the final output.

Use an AcroForm PDF template and CSV records. Match CSV headers to the PDF field names or enter a mapping. The current limits are 25 MB per template, 2 MB per CSV and 1,000 records. XFA forms and signature fields are unsupported. Output is flattened, so filled values are not exported as interactive form fields.

The tool looks for the labelled fields you configure, such as invoice_number=Invoice Number. A label may be absent, ambiguous or misread. Missing or conflicting matches can remain blank. The tool does not infer unlabelled tables or financial totals. Review and correct values before export.

Check input order, the Bates prefix and starting number, page counts, possible duplicates and the resulting files or volumes. Duplicate flags require your decision to produce or withhold; they are not automatic instructions to delete a document. Current limits are 100 MB and 2,000 pages per PDF. Rotated or cropped pages may require a normalized or raster-flattened copy.

The current tool descriptions state 1,024 MB for an input and for the batch. This is a limit, not a guarantee that every document below it will process successfully. Page dimensions, image resolution, corruption, available memory and disk space also matter. Forms Automation and Legal Document Production have different limits described above.

Yes. Work within each tool's stated limits, retain originals and review the outputs. OCR, extraction and redaction suggestions can contain errors or omissions. Report reproducible problems to support; no tool certifies every result for every professional workflow.

Save your work and close the app. Open Microsoft Store, check its Library or available updates and install the latest PDF Pro Panel 3 update. Reopen the app and restore purchases if access needs refreshing. Store add-on code arrives through Store app updates. Microsoft provides Store app troubleshooting steps.

Restart the computer and install available Windows and Store updates. If the problem continues, use Settings → Apps → Installed apps → PDF Pro Panel 3 → Advanced options → Repair, if that option is available. Microsoft notes that repair options vary by app. See Repair apps and programs.

Keep your source documents and exported results in a backed-up location outside the app's private working data. Preserve any review work or batch information you still need. Reset or reinstall can remove local app state; restoring purchases restores ownership, not unsaved documents or batch history. Use these actions after simpler checks, not as the first response to a missing purchase.

A submitted update is not necessarily released. Store certification and distribution must complete before the update can be installed. Check the version actually installed rather than relying on a downloaded ZIP's name. Continue using the current released version while checking the Store for the update.

No. The direct edition uses the website's account and licensing system. The Store edition uses its native Store. Purchase and restore through the same channel as the installed app.

Direct-edition offers can include one-time purchases, yearly subscriptions and an all-add-ons bundle. Only offers actually published and displayed at checkout should be treated as available. Do not assume a website bundle or subscription is included in a Microsoft Store purchase.

No. Where a direct-edition yearly subscription is offered, it renews automatically under its checkout terms. Manage cancellation through the website. This differs from the Microsoft Store add-ons configured as one-time purchases and from the free 72-hour trials, which do not charge automatically.

It can download and install separately signed add-on packages after ownership verification. Follow the app's installation, permission and restart prompts. Store editions receive their bundled add-on code through Store app updates instead.

That is not a supported installation or activation method. Use the purchase and update process for the installed edition.

Product catalogues can differ between editions. Check the published Mac listing and the catalogue in your installed app. Microsoft Store ownership does not unlock a Mac product; do not purchase for one platform expecting it to activate another.

In an edition that offers the product, use the app's Restore purchases option while signed in to the same Apple Account used to buy it. Apple also recommends checking purchase restrictions and restarting the device when restore fails. See Apple's purchase restoration guidance.

No. Website licences use their own verification and device rules; native Store licences follow their Store implementation. Avoid promising a single offline grace period for every edition. Document processing remains local, while purchase and access checks are separate.